Privacy Policy – rootedspaces.in

Last Updated: 6 November, 2026

This Privacy Policy explains how Rooted Spaces (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit rootedspaces.in, join our membership community, enroll in our group services, mentorship coaching, or otherwise interact with us. It also describes the privacy rights available to you, including under the Digital Personal Data Protection (DPDP) Act, 2023 and the Digital Personal Data Protection Rules, 2025.

By using our website and services, you agree to the collection and use of information in accordance with this policy. This policy is governed by the laws of India and are under the jurisdiction of the courts of Delhi, India.

1. Information we collect

Information you provide to us directly:

Identity and contact details — your name, email address, and (if you provide them) your social media handles.
Application and intake information — the answers you submit in our application and intake forms.
Billing information — your billing address and the payment details needed to process your purchase (see Section 2).
Community content — posts, comments, messages, profile/account details, and other content you create or share within our community.

Session recordings and transcripts:

We record and transcribe coaching sessions with clients and certain live discussions within the community, for service delivery, reference, and quality purposes. You will be informed before a recording takes place, and where required we will obtain your consent.

Information collected automatically:

Usage and analytics data — including pages visited, interactions, device and browser information, and similar technical data.
UTM and campaign data — UTM parameters and referral information that tell us how you found us and which campaigns brought you to our site.
Cookies and similar technologies — see Section 6.

We do not knowingly collect personal information from anyone under 18. See Section 13.

2. Payment Information

All online payments are processed securely through our payment gateway partner, Razorpay Software Private Limited. Your financial data is protected under Razorpay’s security protocols, and we do not store your credit card, debit card, or net-banking credentials on our servers.

Payment transactions are processed through secure, PCI DSS compliant payment processors. We do not store your complete payment card details on our servers. All payment data is encrypted using industry-standard SSL/TLS encryption. We may retain limited billing records (such as your name, billing address, transaction history, and confirmation of payment) as needed to manage your account and meet our legal and accounting obligations.

3. How we collect your information

We collect personal information when you:

submit an application or intake form;
complete an opt-in form (for example, to join our email list);
create an account or join the community;
check out and make a purchase; and
arrive through a tracked link, via UTM parameters and analytics.

4. How We use your information

We use your personal information to:

provide, operate, and maintain your membership and coaching services;
process payments and manage billing and renewals;
create and manage your account and community access;
record and transcribe sessions and live discussions for service delivery and reference;
communicate with you about your account, purchases, and support requests;
send marketing and newsletter emails to those who have opted in (see Section 5);
understand how people find and use our site through analytics and UTM tracking, and improve our offerings;
run and measure our advertising;
maintain the security of our systems and prevent fraud or abuse; and
comply with our legal obligations.

5. Marketing communication

When you share your email address with us, you are opting in to receive marketing and promotional emails. We do not send marketing emails to anyone who has not knowingly provided us their email address. We do not send SMS/text marketing.

You can unsubscribe at any time using the link in any marketing email, or by emailing us at contact@rootedspaces.in. Even if you opt out of marketing, we may still send you essential service or account-related messages.

6. cookies and tracking technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors interact with our website.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

7. How we share your information – service providers

We do not sell your personal information. We share it only with the trusted service providers (“sub-processors”) that help us run our business, and only as needed to provide our services. These currently include:

Razorpay — payment processing and billing.
LifterLMS, SureCart — hosting our membership community and content, and checkout.
SureForms — application and intake forms.
Brevo — email marketing.
ManyChat — collecting social media contact details and passing them into Flodesk.
Google Calendar — scheduling.
Zoom and Otter.ai — recording and transcription of sessions and live discussions.
Google Analytics — website and campaign analytics.
Meta — advertising and measurement (via the Meta Pixel).

Each provider processes your information under its own privacy terms. We encourage you to review them. We are not responsible for the practices of third-party services. We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer (such as a merger or sale).

8. analytics

We use analytics services to understand how our website is used and to improve our services. These analytics tools may collect information such as your IP address, browser type, pages visited, time spent, and referring URLs.

9. Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We do not sell your personal information to third parties. We may disclose information if required by law or to protect our rights and safety.

10. Legal Basis for processing (EU/UK Visitors)

If you are in the EU or UK, we process your personal information on the following legal bases:

Performance of a contract — to deliver the membership and coaching services you’ve purchased.
Consent — for marketing emails, session recordings, and non-essential cookies. You may withdraw consent at any time.
Legitimate interests — for analytics, improving our services, securing our systems, and basic advertising measurement, balanced against your rights.
Legal obligation — to meet tax, accounting, and other legal requirements.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. International data transfers

We are based in India, and our primary business operations are conducted from here. To provide our services, your personal information may be transferred to, stored, and processed by our third-party service providers located in India, the United States, and other global regions. If you access our services from the EU, UK, or other regions outside India, please note that your personal data will be transferred to jurisdictions that may have different data protection laws than your own. Where legally required, we ensure that appropriate safeguards and data transfer agreements are in place with our global service providers to protect your information

12. data retention

We retain your personal information for as long as needed to provide our services, maintain your account, and fulfill the purposes described in this policy — and afterward only as long as necessary to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

13. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, please contact us at contact@rootedspaces.in and we will delete it.

14. Data Security

We use reasonable technical and organizational measures, and work with reputable service providers, to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Objection: Object to processing of your personal data
Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, contact us at contact@rootedspaces.in. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law.

16. Payment Security

17. Third Party Links

Our site and communications may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

18. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the new version on our website. Significant changes will be communicated through our usual channels.

19. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Rooted Spaces
Email: contact@rootedspaces.in